Shipping policy

Shipping and Delivery Information

At Nelory, we are committed to providing a seamless shopping experience, including our shipping and delivery process. Please review the following details regarding shipping, estimated delivery times, lost or undelivered packages, order tracking, and how to reach us with any inquiries.

Free Shipping for All Customers

We are pleased to offer free shipping to all our valued customers.

Estimated Delivery Time

The estimated delivery time for your order is typically 5 - 14 business days. However, the actual delivery duration may vary based on the volume of orders being processed simultaneously.

Please note that custom items, crafted uniquely for each order, may take up to 21 days to be delivered.

Lost or Undelivered Packages

If you have not received your package within the estimated time frame, we understand the concern. Please reach out to us promptly by contacting us at contactnelory@gmail.com.

Order Tracking

For your convenience, we provide tracking services for every order.

Once your product has been shipped, you will receive information about the tracking details. This enables you to monitor the progress of your order as it makes its way to you.

Have Questions or Need Assistance?

If you have any questions, concerns, or require assistance, please do not hesitate to contact our dedicated customer support team. You can reach us at contactnelory@gmail.com, and we will be happy to assist you promptly.

Thank you for choosing Nelory. We look forward to serving you with a delightful shopping experience.

Best Regards, The Nelory Team.